Help centre
Answers to common questions. Still stuck? We're one message away.
Tickets & entry
Where are my tickets?
Your tickets live under Tickets in your profile. Each ticket shows a QR code that the gate scanner reads on the day of the event.
Can I transfer a ticket to a friend?
Yes. Open the ticket and choose Transfer. Your friend receives the ticket in their own account once they accept.
My event is sold out — can I still get in?
Join the waitlist for the event. If tickets are released or returned, we offer them to the queue in order and you get a limited window to buy.
Payments & refunds
Which payment methods are supported?
We support card payments and mobile money. Saved methods can be managed from Profile → Payment methods.
How do refunds work?
Refunds follow the organiser's policy for each event. When approved, the amount is returned to your original payment method. Track status under Orders.
Account & privacy
How do I change my details or password?
Go to Account settings to update your name, phone, notification preferences and password.
How is my data handled?
Read our Privacy policy for how we collect, use and protect your information.
See our Privacy policy, Terms, and Refund policy.